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Department of Facilitation Flight Operations Department Airworthiness Department Aviation Security Department Department of Air Navigation Department of Aerodromes and Ground Handling Licensing Department Department of Aviation Medicine Finance Department Department for Sustainable Development and Work with Stakeholders Department of Safety Management, Quality, Strategy and Compliance with Standards Legal Department Департамент беспилотных авиационных систем Examinations Управление по выдаче разрешений охраняемых территорий

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Department of Facilitation
Activity
Department Facilitation Flight Operations Department Airworthiness Department Aviation Security Department Department of Air Navigation Department of Airfields (Heliports) and Ground Handling Licensing Department Department of Aviation Medicine Finance Department Department for Sustainable Development and Work with Stakeholders Department of Safety Management, Quality, Strategy and Compliance with Standards Legal Department State registration of civil aircraft Департамент беспилотных авиационных систем Examinations Управление по выдаче разрешений охраняемых территорий
Information for the industry Airport inspection plan Airline inspection plan Instructional material Department projects National Program on Simplification of Formalities Operations Center Airline Contacts Airport Contacts Regulatory legal acts in the field of service and observance of the rights of passengers of the Republic of Kazakhstan Transportation of dangerous goods by air on civil aircraft Information for passengers

Department of Facilitation


The purpose of the activity

The purpose of the Department of Facilitation is to control the quality of passenger, baggage, cargo and mail services, control over the availability of certain types of services at airports of the Republic of Kazakhstan, as well as control of documents regulating the rules of air transportation through the Department of Facilitation.

Mission:

Ensuring high quality standards of passenger, baggage, cargo and mail service at airports of the Republic of Kazakhstan.

Tasks:

  • Participation in the development of regulatory legal acts regulating the regulation of air transportation and civil aviation activities;
  • Introduction of amendments and proposals to improve existing legislative acts on the development of civil aviation activities;
  • Implementation of measures to coordinate and improve air transportation;
  • Improving the quality of passenger service;
  • Timely response to requests from passengers regarding the quality of service and availability of services at airports of the Republic of Kazakhstan;
  • Taking measures on the availability of services at airports of the Republic of Kazakhstan;
  • Introduction of advanced and innovative technologies in the field of passenger service (self-registration, baggage check-in, mobile applications).