Passenger appeals
If you experienced a problem with your flight, you must first contact your airline in writing to resolve it. If that does not work, then you can file a complaint.
Before you apply, you need to:
- Contact the airline in writing first;
- Wait 30 calendar days for the airline to respond in writing before submitting an appeal to us either to the Committee on consumer protection of the Ministry of trade and integration of the Republic of Kazakhstan or to the court;
- Have all your documents relating to the filing of the application.